Free Fire Errors and Solutions: Technical Issues, Bugs and Crashes

Free Fire is a game that, like many others, may occasionally experience unexpected errors or technical issues that prevent you from playing. In this section of our complete guide, we list the most common errors, bugs, crashes and issues in Free Fire, along with the possible solutions available to you.

Before anything else, remember to check the Free Fire requirements and compatible phones (as well as those for Free Fire MAX), as many issues may be caused by using a device that does not run the game properly. We also recommend contacting Garena's player support through this website if you cannot find a solution to your problem here.

With that said, below you will find the most common Free Fire errors and issues:

The game keeps crashing or is not working properly

If the Free Fire app closes without warning, keeps crashing or runs slowly, you can try the following steps:

• Disable your device's battery-saving mode if you are using it.
• Close any unnecessary apps running in the background.
• Update your device's operating system to the latest version.
• Clear the Google Play Services cache (Settings > Apps > Google Play Services > Storage > Clear cache).
• Lower the game's graphics setting to "Smooth" by tapping the gear icon in the top-right corner of the screen.

If none of these solutions work, delete the game from your phone and download it again.

The game starts with a black screen

• Type of problem: You launch the Free Fire app, but the screen remains black and you cannot play.
• Solution: Clear the Free Fire cache on your device, as explained above. If this does not work, you should reinstall the game on your phone.

Authentication failed error

There are two types of authentication failed errors in Free Fire. The first occurs when the server does not receive the data from your Facebook or VK account. The best solution is usually to try again after a few minutes, although you can also try clearing the Free Fire cache.

The second type of authentication failed error may be caused by either a connection issue or a performance problem with your phone. To fix it, follow these steps in order:

• Turn off your modem and wait 5–10 minutes before turning it back on.
• Switch between Wi-Fi and 4G on your phone to determine which connection is more stable.
• Close any unnecessary apps or apps running in the background.
• Disable battery-saving mode if you are using it.
• Clear the Free Fire cache.

Timeout error

• Type of problem: This error occurs when your connection is unstable.
• Solution: Close any unnecessary apps or apps running in the background. Switch between Wi-Fi and 4G on your phone to determine which connection is more stable. Turn off your modem and wait 5–10 minutes before turning it back on. Finally, restart your phone to see whether the issue has been resolved.

Download failed error

• Type of problem: This error may occur when using Android 8.0 or earlier while trying to download Free Fire data.
• Solution: Check that data usage has not been restricted for Free Fire. Open your device's "Settings" menu, tap "Network & Internet", then "Mobile data usage" and find the Free Fire app in the list. Tap the app's name and turn off "Background data" if you want to restrict its background data usage. Alternatively, if you want to allow unrestricted mobile data usage while Data Saver is enabled, turn on "Unrestricted data usage".

Network connection error and other connection issues

You may sometimes see an error message when your connection is unstable. This means that although you are connected to the Internet, the connection may be intermittent and occasionally lose its signal. Your connection to Free Fire may be lost in the middle of a match due to a variety of issues.

Even a strong Wi-Fi or 3G/4G signal may not be enough to guarantee a good connection if your local networks are overloaded, as this can reduce connection performance.

To avoid these kinds of connection problems, we recommend keeping the following tips in mind:

• Always use a Wi-Fi network when one is available, although open or free Wi-Fi generally provides limited bandwidth.
• If possible, try switching from Wi-Fi to mobile data or vice versa to find out which connection works better.
• If you are using mobile data, make sure you have a strong signal and are using the correct mobile communications standard.
• Close other apps before opening Free Fire and regularly restart your device to resolve IP and DNS issues.

The game is lagging

Certain issues may cause you to experience delays or lag during matches. Here are some tips that may help you prevent or fix them:

• Check that your device is compatible with Free Fire and meets its recommended system requirements.
• Slightly lower the graphics quality in the settings menu.
• Update your system regularly or enable automatic updates in the system settings.
• Clear your device's temporary cache and delete saved data from apps and games you no longer need through the "App settings" menu.
• Check that all your games and apps are optimized for battery usage and performance through your system settings.
• Regularly close games and apps running in the background, as they may reduce performance or cause lag.
• Restart your device completely.